Privacy Policy

This policy applies to ResolveReady, a Zendesk app developed by ASA Labs and available through the Zendesk Marketplace.

What ResolveReady does

ResolveReady helps Zendesk teams enforce operational workflows before tickets are resolved. Workflows can guide agents through required steps, approvals, confirmations, escalations, and process checks based on ticket conditions.

Data access

ResolveReady may access ticket information, ticket fields, requester information, organization information, forms, groups, tags, and workflow configuration data required to determine when workflows should be displayed and how workflow requirements should be evaluated.

Data ownership & storage

Customer and ticket data remain within your Zendesk instance. ResolveReady is designed to operate within Zendesk and does not store customer or ticket data outside of Zendesk.

Data sharing

ResolveReady does not sell customer data, use customer data for advertising, or share customer data with unauthorized third parties.

Workflow activity

ResolveReady may evaluate workflow completion requirements, workflow responses, ticket fields, tags, and configured conditions to determine whether ticket resolution requirements have been satisfied.

Security

ResolveReady operates within Zendesk's app framework and is designed to help teams manage operational workflows without exposing customer information externally.

Contact

For questions regarding this policy, contact: hello@asa-labs.com