Dynamic placeholders
Use values like ticket ID, requester email, and custom fields inside configured URLs.
Zendesk Marketplace App
Quick Links for Zendesk.
Quick Links helps support teams launch the right tools from the Zendesk sidebar without copy and paste.
Overview
Built for the links agents actually use.
Create grouped links with dynamic placeholders, target them to specific Zendesk agent groups, customize button colors, and search links instantly from the sidebar.
Group targeting
Show the right links to the right Zendesk agent groups.
Click tagging
Optionally add ticket tags when agents click a link while preserving existing tags.
Features
Built around everyday support workflows.
Quick Links is designed for support, operations, and CX teams that need reliable access to CRMs, internal dashboards, billing tools, Jira, and other everyday resources.
Grouped links
Organize resources by workflow, team, queue, or tool type.
Custom fields
Build links with placeholders like ticket fields and custom field values.
Sidebar search
Search links quickly when teams have larger link sets.
Privacy
Built inside the Zendesk App Framework.
Quick Links uses Zendesk data only as needed to generate links and support optional click tagging.
The app does not sell customer data, does not use customer data for advertising, and does not share customer data with unauthorized third parties.